Shipping & Delivery

Shipping Policy and Delivery Options

At Bark N Ball, we offer a variety of convenient delivery and shipping options to ensure you receive your pet supplies with ease. Please review our updated shipping policies below, effective on January 5, 2025:


Delivery Options

1. Local Pick-Up

Cosset Pet Supplies:
  • Address: 1100 Canadian Shield Ave Unit 1112, Kanata, ON K2K 0K9
  • Schedule: 1:00 PM to 7:00 PM (Monday to Sunday)
Pawny Tail Pet Grooming & More:
  • Address: 60 Brian Harrison Way Unit 103, Scarborough, ON M1P 5J5
  • Schedule: 1:00 PM to 7:00 PM (Monday to Sunday)

2. Local Delivery in Ottawa

We’ve partnered with Cosset Pet Supplies to offer home delivery within Ottawa.

  • Free Delivery: On orders over $80 CAD.
  • Flat Fee Delivery: $10 for orders under $80 CAD.

3. Biweekly Montreal Delivery

Biweekly delivery to Montreal is available through Cosset Pet Supplies.

  • Free Delivery: On orders over $80 CAD.
  • Flat Fee Delivery: $10 for orders under $80 CAD.

4. Custom Local Delivery to Trial Locations

Please contact us directly to arrange delivery to local trial locations.


Shipping Policy

Shipping Within Canada

Ontario and Quebec:
  • Free shipping for orders over $120 CAD.
  • For orders under $120 CAD, shipping rates will vary based on the package's size and weight.
Other Provinces in Canada:
  • Free shipping for orders over $150 CAD.
  • Orders below $150 CAD will incur shipping costs calculated at checkout.
Remote Areas (e.g., Yukon, Northwest Territories, Nunavut):
  • Free shipping for orders over $200 CAD.
  • Additional charges may apply for orders below $200 CAD due to logistical considerations.

Shipping to the United States

  • Free shipping for orders over $120 USD.
  • Orders below this amount will have shipping fees calculated at checkout based on the package's size, weight, and destination.

International Shipping

  • Free shipping for orders over $120 USD.
  • For orders below $120 USD, shipping costs will depend on the destination and package specifications.

Oversized Item Exclusions

Free shipping offers do not apply to oversized items, including but not limited to:

  • Agility Equipment: Agility tunnels, weave poles, etc.
  • Heavy or bulky items exceeding standard shipping dimensions.

For oversized items, shipping rates will be calculated at checkout. If you’re unsure whether your item qualifies as oversized, please contact us before placing your order.


Additional Information

  • Combined Orders: Shipping fees for orders containing both regular and oversized items will be calculated separately. Free shipping thresholds apply only to regular items.
  • Delivery Times: Shipping times may vary based on destination and item type. Oversized items may require additional processing time.
  • Insurance: All shipments are insured. In the rare event of a lost or damaged package, we will work with the shipping company to provide a resolution or replacement.

If you have any questions or need assistance, please don’t hesitate to contact us at barknball@gmail.com. Thank you for choosing Bark N Ball!

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